Tweak General terms & conditions
Tweak is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Without limitation, any of the following Data may be collected:
- Name and job title
- Contact information including email address and telephone number
- Demographic information such as postcode, preferences and interests
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
- A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected)
- Other information relevant to customer surveys and/or offers
- What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please note that due to the nature of the Internet it is not possible to guarantee that unencrypted communications, such as emails, will not be seen by third parties. Any passwords that you use must be kept securely.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies through Google Analytics and Leadfeeder to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site. Any Cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
The client has the option to opt out of an agreement but will pay all incurred costs to date within 7 days.
Contracts and Service Agreement
Having a transparent and mutually agreed contract/agreement between Tweak and clients is at the core of all our relationships. This agreement can take a number of forms whether written on paper or email, detailed in a contract or PowerPoint, oral, implied or a combination of these. In practice, a slide proposal and an email chain between the client and agency are the tools most commonly used to document the agreement, which is binding. Once a retained agreement or project is started both parties have ‘accepted’ the terms of agreement by beginning work.
The fee estimates will be provided before any work is undertaken, based on the client brief provided, if the scope of work increases or decreases the resources needed on the project, tweak will notify you in advance to agree any possible extra costs or reduced charges
A PO should be provided to Tweak before we start work.
The client will be invoiced in 2 stages; 50% upon commissioning the project, and 50% on completion of the project.
It is the responsibility of the client to make sure all necessary information reaches Tweak at the appropriate time(s), and time spent requesting/sourcing information may be charged for.
Tweak will endeavour to respond to change requests in an agreed time frame. This applies to standard office hours Mon-Fri 9.30am –5.30pm. Whilst we are usually available outside office hours we cannot guarantee response times.
In the event either agency or client desires to terminate an existing Agreement or Retained Services, the party shall provide at least sixty (60) to ninety (90) days written notice, depending on length and terms of relationship prior to the termination date.
Who owns what?
Unused creative work or work that is developed during the process of the project belongs to us. (You own the final, approved designs and content that is paid for in full).
Source files and fonts are generally licensed to an agency and for that reason among others, we don’t hand over design files such as Photoshop documents or Illustrator files etc. You’re paying for the final, approved work which might be the print ready files for a brochure in a PDF format or the web design which will be the HTML.
Code that we’ve created from scratch which can be defined as an application or code that we’ve created where you could sell it for commercial benefit. Anything that requires custom work from scratch would have a separate contract agreed. Otherwise though as standard, we build websites in open systems and they are all yours once paid for.
All work, creatives, websites campaigns, trademarks, service marks, slogans, artwork, written materials, drawings, photographs, graphic materials, film, music, transcriptions, or other materials produced by Tweak are the property of Tweak until the client pays all fees and costs associated with creating and, where applicable, producing such work product.